# Privacy & retention: what goes when, and the proof that it went

> Portal enquiries deleted once their purpose lapses, a deletion log as proof, deleted contacts restorable for 15 minutes, account deletion with a grace period.

**Status:** Available — In every workspace, documented here, with its changes listed on its page.
**On the broker’s path:** The firm

**The problem this solves:** Enquiries from portals must go when their purpose has lapsed, a deleted contact must stay deleted, and the AVV must be provable.

**In short:** Settings → Datenschutz & Aufbewahrung shows the retention rules as they apply
to your workspace, which enquiries go when, and the deletion log you download for your
records. A deleted contact can be restored for fifteen minutes and then leaves a proof that
it is gone. A person deletes their own account in their profile; signing in within 30 days
keeps it.

## What you can do

- **See what goes when.** Enquiries from portals leave when their purpose has lapsed; the
  enquiry itself tells you the date.
- **Keep the log.** Every deletion under the retention rules is logged, ready for an audit.
- **Undo a deletion in time.** Fifteen minutes for a contact; after that, a proof of erasure.
- **Delete an account.** From the profile, with a 30-day grace period, no more mail from the
  moment of asking, and a receipt when erased.
- **Choose your cookies.** Real choices, changeable any time from „Cookie settings“.

## How it works

The rules are the firm's as the controller and Capitality's as the processor under the data
processing agreement (AVV) accepted at sign-up; what ImmoScout24's rules add is on
[ImmoScout24](https://docs.capitality.io/integrations/immoscout24/). Walkthrough recordings and other media follow the
terms the firm sets.

## Limits and notes

- This page describes the product; it is not legal advice. The firm stays responsible for
  copies it makes itself — exports, downloads, its own mailbox.

## New in this feature

- Platform 0.26.0: The confirmation that an account was deleted now arrives in the language the person used Capitality in — German, English or Russian.
- App 0.40.3: You can delete your own account in your profile; signing in within 30 days keeps it.
- Platform 0.25.4: A person deleting their account gets no more mail from the moment they ask, and a receipt when it is erased.
- Platform 0.25.4: A deleted contact can be restored for fifteen minutes, and every erased contact leaves a proof that it is gone.
- App 0.37.3: Privacy & retention opens straight from a link or after a reload, instead of saying the overview could not be loaded.
- App 0.34.4: A new privacy page in Settings shows which enquiries go when, and lets you download the deletion log for your records.
- Platform 0.20.7: Your workspace keeps a log of every deletion under its retention rules, ready for your records of processing or an audit.
- App 0.33.7: The cookie question now matches the rest of Capitality and says in a few calm lines what matters.
- App 0.33.6: Cookie settings say plainly when there is nothing to choose, and ask again whenever something new is on offer.
- App 0.33.3: The cookie note now says plainly what cookies do for you, and that your content always stays hidden.
- App 0.33.2: Cookies come with real choices, and "Cookie settings" in your user menu lets you change your mind at any time.
- App 0.24.4: Objections to advertising can be recorded as received by e-mail, and website forms point out a misplaced privacy link.
- App 0.24.2: The capitality.io privacy page now explains plainly how site visits are counted, without cookies or anything kept on your device.
- Platform 0.7.3: Every website enquiry keeps the exact consent wording and privacy policy the person agreed to.
- Platform 0.7.2: A deleted contact disappears from every colleague's open contact list right away.
- Platform 0.7.2: Your website contact form can link your privacy policy beside the consent box, in your visitor's language.

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HTML version: https://docs.capitality.io/features/privacy/ · Language: en