Cancellation and refunds
Capitality has no minimum term. You cancel any time, without notice, effective at the end of the current billing month. If you paid a year in advance, the months not yet started come back to you. This page shows how that works and what happens to your data afterwards. The terms of service are binding.
In short
Section titled “In short”- No minimum term: your plan ends with the current billing month.
- Yearly payment: every full month not yet started comes back — the yearly price you paid divided by twelve, per month.
- Refund: within 14 days, the way you paid.
- Your data stays: the workspace moves to rest mode; you can view, edit and export everything.
How to cancel
Section titled “How to cancel”- Open Settings → Billing.
- Click Cancel at period end, then Confirm cancellation.
The page then shows the day your plan ends. You can also cancel in text form — an email is enough; the address is in the imprint. Owners and administrators of the workspace can cancel.
Monthly payment
Section titled “Monthly payment”Your plan runs until the end of the month you have already paid for, and ends then. Until then you use everything as usual; nothing is charged afterwards.
Yearly payment: refund of months not started
Section titled “Yearly payment: refund of months not started”A year paid in advance also ends with the current billing month; months count from the day of your payment. For every full month not yet started we refund one twelfth of the yearly price you paid. The current month is not refunded — you are still using it.
The refund arrives within 14 days, the way you originally paid. Right after you cancel, owners and administrators get a confirmation email with the end date and the refund amount.
Worked example
Section titled “Worked example”A brokerage books Pro for two users on 9 October and pays yearly: 2 × €79 × 12 = €1,896 (net). On 20 November it cancels.
| Current billing month | 9 November to 9 December |
| Plan ends | 9 December |
| Full months not started | 10 |
| Refund | 10 × €1,896 ÷ 12 = €1,580 |
What comes back is the share of what you actually paid — including the VAT on it.
ImmoScout24 connection
Section titled “ImmoScout24 connection”The connection ends together with your plan. To end it on its own, set the number of accounts to 0 under Settings → Billing; it then runs to the end of its paid month.
Design partners
Section titled “Design partners”Design partners also cancel any time, effective at the end of the current billing month. If you do not cancel, we move you to Basic after your first year, at its price then; we remind you by email a month and a week before.
After the end: rest mode
Section titled “After the end: rest mode”When your plan or trial ends without a new booking, the workspace moves to rest mode free of charge:
- Your data is kept; you can view and edit it and export it under Settings → Data export.
- The basics stay usable for one person. More users, further features and a larger AI allowance come back with a booked plan.
- If a workspace in rest mode is not used for twelve months, we announce its closure 30 days in advance. If nobody signs in and no plan is booked by then, we close it; its data then remains readable and exportable for another 30 days and is deleted afterwards.
Cancellation by Capkrea
Section titled “Cancellation by Capkrea”We cancel with three months’ notice to the end of a month. Both sides keep the right to terminate for cause — for us in particular when payment is more than 30 days overdue despite a reminder.
Frequently asked questions
Section titled “Frequently asked questions”How do I cancel Capitality?
Section titled “How do I cancel Capitality?”Under Settings → Billing with “Cancel at period end” and “Confirm cancellation”, or in text form by email. Your plan ends at the end of the current billing month.
Is there a notice period?
Section titled “Is there a notice period?”No. You cancel any time without notice, effective at the end of the current billing month.
Do I get money back with yearly payment?
Section titled “Do I get money back with yearly payment?”Yes. For every full month not yet started we refund one twelfth of the yearly price you paid. The current month is not refunded.
How long does the refund take?
Section titled “How long does the refund take?”We refund within 14 days, the way you originally paid.
What happens to my data after cancelling?
Section titled “What happens to my data after cancelling?”The workspace moves to rest mode. Your data is kept and can be viewed, edited and exported. Only if the workspace stays unused for twelve months do we announce its closure, 30 days in advance.
Can I come back after cancelling?
Section titled “Can I come back after cancelling?”Yes. Book a plan again under Settings → Billing; your data is still there.