Privacy & retention: what goes when, and the proof that it went
- On the broker’s path
- The firm
The problem this solves: Enquiries from portals must go when their purpose has lapsed, a deleted contact must stay deleted, and the AVV must be provable.
In short: Settings → Datenschutz & Aufbewahrung shows the retention rules as they apply to your workspace, which enquiries go when, and the deletion log you download for your records. A deleted contact can be restored for fifteen minutes and then leaves a proof that it is gone. A person deletes their own account in their profile; signing in within 30 days keeps it.
What you can do
Section titled “What you can do”- See what goes when. Enquiries from portals leave when their purpose has lapsed; the enquiry itself tells you the date.
- Keep the log. Every deletion under the retention rules is logged, ready for an audit.
- Undo a deletion in time. Fifteen minutes for a contact; after that, a proof of erasure.
- Delete an account. From the profile, with a 30-day grace period, no more mail from the moment of asking, and a receipt when erased.
- Choose your cookies. Real choices, changeable any time from „Cookie settings“.
How it works
Section titled “How it works”The rules are the firm’s as the controller and Capitality’s as the processor under the data processing agreement (AVV) accepted at sign-up; what ImmoScout24’s rules add is on ImmoScout24. Walkthrough recordings and other media follow the terms the firm sets.
Limits and notes
Section titled “Limits and notes”- This page describes the product; it is not legal advice. The firm stays responsible for copies it makes itself — exports, downloads, its own mailbox.
New in this feature
The changes of this feature, newest first — one line per change, with the version it shipped in.
- Platform 0.26.0The confirmation that an account was deleted now arrives in the language the person used Capitality in — German, English or Russian.
- App 0.40.3You can delete your own account in your profile; signing in within 30 days keeps it.
- Platform 0.25.4A person deleting their account gets no more mail from the moment they ask, and a receipt when it is erased.
- Platform 0.25.4A deleted contact can be restored for fifteen minutes, and every erased contact leaves a proof that it is gone.
- App 0.37.3Privacy & retention opens straight from a link or after a reload, instead of saying the overview could not be loaded.
- App 0.34.4A new privacy page in Settings shows which enquiries go when, and lets you download the deletion log for your records.
- Platform 0.20.7Your workspace keeps a log of every deletion under its retention rules, ready for your records of processing or an audit.
- App 0.33.7The cookie question now matches the rest of Capitality and says in a few calm lines what matters.
- App 0.33.6Cookie settings say plainly when there is nothing to choose, and ask again whenever something new is on offer.
- App 0.33.3The cookie note now says plainly what cookies do for you, and that your content always stays hidden.
- App 0.33.2Cookies come with real choices, and "Cookie settings" in your user menu lets you change your mind at any time.
- App 0.24.4Objections to advertising can be recorded as received by e-mail, and website forms point out a misplaced privacy link.
- App 0.24.2The capitality.io privacy page now explains plainly how site visits are counted, without cookies or anything kept on your device.
- Platform 0.7.3Every website enquiry keeps the exact consent wording and privacy policy the person agreed to.
- Platform 0.7.2A deleted contact disappears from every colleague's open contact list right away.
- Platform 0.7.2Your website contact form can link your privacy policy beside the consent box, in your visitor's language.